If unfortunately you have to cancel an order, please contact our customer care at firstname.lastname@example.org or +919391083082.
If you cancel your order before your items have been shipped, we will refund the total amount.
But incase once the order has been shipped i.e we hand it over to shipping company then we will not be able to cancel the order but you can ship back the product to us, we will refund the full money if the product package is not open/used.
Money will be refunded within 15 working days from the date of cancellation of order.
We use several logistic partners for our shipments for Local orders we use DTDC and DHL, Garudavega for international orders.
Normal shipping estimate for both domestic and International shipments are between 5 to 7 business days.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Customer is responsible for shipping (Shipping cost for the product back to us.)
Once the product is received, it will be inspected within 24-48 hours before a refund can be processed.
Once approved total order money will be refunded with in 15 working days.
If you are not satisfied the product, you can return for 100% money back with in 3 weeks from receiving date.
BrightSprout reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to users.
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